Dental recall process

Project aim

By January 2017 100% of patients registered at Gosport Dental Clinical will receive a recall letter.

What the baseline data showed

In the 24 months prior to September 2017 28.7% of Gosport patients had not received a recall appointment. 

Why the project is important for patients and staff

The lack of a process for recalling vulnerable patients meant that some failed to attend regular dental appointments and were at increased risk of developing health complications associated with poor dental care.

Patient involvement

The team developed an accessible information patient questionnaire and asked their patients how they would like to receive their recall appointment and reminder. 

Changes implemented

Feedback from the patient questionnaire was utilised to develop a patient friendly recall process including accessible information patient letters. 

Results

100% of vulnerable patients are now being contacted to ensure that they are recalled as necessary.