Dental recall process
By January 2017 100% of patients registered at Gosport Dental Clinical will receive a recall letter.
What the baseline data showed
In the 24 months prior to September 2017 28.7% of Gosport patients had not received a recall appointment.
Why the project is important for patients and staff
The lack of a process for recalling vulnerable patients meant that some failed to attend regular dental appointments and were at increased risk of developing health complications associated with poor dental care.
The team developed an accessible information patient questionnaire and asked their patients how they would like to receive their recall appointment and reminder.
Feedback from the patient questionnaire was utilised to develop a patient friendly recall process including accessible information patient letters.
100% of vulnerable patients are now being contacted to ensure that they are recalled as necessary.