Improving attendance

The Looked After Children’s health team identified that a high rate (35%) of children aged 11-15yrs were not being brought (WNB) for initial and review health assessments. The project aimed to reduce the percentage of children aged 11-15 years not being brought to health reviews.

Staff consulted service users (young people), foster carers, social care staff, and all the Looked After Children team members to gain their ideas on why this was a problem and to suggest potential solutions.

Changes made included later appointment times, sending a personalised invitation to attend to the young people, extending the notice period for appointments from two to four weeks and developing a Clinic Support Worker role to support this process.

Results show a reduction in the children aged 11-15 years not being brought to health reviews from 36% to 25.18%. Extensive patient engagement underpinned the success of this project with the team working outside of their normal hours to visit youth groups and consult with young persons.