Who do I involve or work with?

There are lots of ways to attract users to participate in your involvement activity. Some of the most successful routes are shown below:

  • Ask patients when they arrive in clinics
  • Ask patients during their appointments
  • Display posters in reception areas or give out fliers
  • Give out surveys while people are waiting for appointments
  • Include requests to participate in appointment letters
  • Ask partners like Healthwatch to share requests with their members
  • Post requests on social media
  • Ask the patient engagement team to help you

Sometimes it is easier to engage with certain people rather than others, which means some views are being noted whilst others continue to go unheard. It might be important for you to hear from those seldom heard users, and there are lots of tips to do so:

  • Ask partners like Autism Hampshire to share requests on your behalf
  • Shape your involvement tools around the users e.g. teenagers may not want to join a focus group but may participate online
  • Be present where seldom heard users can be found e.g. in their local communities, places of worship or schools
  • Make it easy for everyone to contribute e.g. have materials available in other languages or in easy read formats

There are lots of ways to attract users to participate in your involvement activity. Some of the most successful routes are shown below:

  • Ask patients when they arrive in clinics
  • Ask patients during their appointments
  • Display posters in reception areas or give out fliers
  • Give out surveys while people are waiting for appointments
  • Include requests to participate in appointment letters
  • Ask partners like Healthwatch to share requests with their members
  • Post requests on social media
  • Ask the patient engagement team to help you
  • Make the most of existing touchpoints with patients or service users e.g. engage with them while they are waiting in reception or at the end of their appointment
  • Be clear from the outset what the purpose of the involvement is and how this is going to make a difference
  • Make it easy for people to get involved (ask about times that suit them, locations that are convenient, pay expenses and so on)
  • Capture contact details so that you can ask people to participate in other involvement activity, though please be sure to manage the data in accordance with the Trust’s IG policy
  • Always let people know what you have done with their contribution, to both keep them engaged and inspire other people to get involved.

On some occasions it may be appropriate to pay users for their time, or at least reimburse them for their travel and other relevant expenses. A small gift or other show of appreciation might also be suitable in some cases.

 

There is a process for reimbursing expenses in Solent – please contact us for support.